Northstar MLS Outage on Tuesday Morning

From the Minnesota MLS System:

NorthstarMLS Matrix was unavailable to users Tuesday morning until approximately 10:30 a.m.  According to Tarasoft (the Matrix vendor), several things happened at the same time to cause the outage.  Most was hardware-related, but there was also a 20-fold increase in network traffic that exacerbated the problem.  As soon as the outage occurred, Tarasoft and its hosting facility dedicated staff to diagnosing and resolving the problem as quickly as possible.

We understand that the MN MLS is critical to your business and 24/7 availability is crucial. Since launching Matrix for NorthstarMLS users in 2004, unplanned down time resulting from technical problems on Tarasoft’s side have been extremely rare. They are an excellent business partner and provide one of the best MLS systems in North America.  Tarasoft plans to soon migrate Northstar MLS to all new hardware, greatly improving their ability to quickly diagnose and resolve any future problems.

During the Matrix outage, both Home Base and our backup system, NorthstarMLS REsearch were available for entering, editing, and searching listings.  If you are not already familiar with NorthstarMLS REsearch, we encourage you to log on (from www.northstarmls.com) and familiarize yourself with the interface.  We understand that WEBForms and BookAShowing were also unavailable during the Matrix outage.  We will work on other secure access for those systems outside of Matrix.

Again, we are sorry for this morning’s disruption and appreciate your understanding as we work with all our vendors to improve system reliability and customer service.

Tagged: Minnesota MLS, mn mls, NorthstarMLS