New MLS Customer Portal
Starting Monday night September 22 with the release of the new Customer Portal, your clients will have a greatly enhanced interface for working with listings you email them from NorthstarMLS Matrix. No longer limited to just viewing and printing, your customers will be able to sort listings, classify them as Favorites or Possibilities, delete ones of no interest, rate them on a scale from one star to five stars, and more. And you can ”watch over their shoulder” at their activity through My Matrix (Contacts or Email History sections).
There will be no system down time for this update.
What action do you need to take? None. Your customers will automatically have access to the new portal through any Matrix listing emails you send them after the update (either directly or through auto-email). Emails sent before the update will continue to use the old interface.
The new Portal is very intuitive and easy to use. But for those customers wanting help, there is a help icon (question mark) on the Portal. It contains Help files for working with Direct Emails (click here for help document) and Auto-Emails (click here for help document).
For more information on the Portal, including how you can watch over your client’s shoulder from the Contacts for Email History section of My Matrix, click here for the version 2.2 documentation and see pages 9-10.
